IT Analyst Customer Support(HO)
Ensure an optimal and sustainable service delivery in customer support for all users, including help-desk and on-site-support.
Manage day to day support and evolution of IT infrastructures;
Contribute & coordinate projects to guarantee compliance with standards.
•OneDanone project has defined some standard IT processes to be rolled-out and applied in each cluster
•Danoners Digitally Fluent program will implement new tools for all Danoners
•Manage infrastructure of day-to-day on going, in her / his field of activities; ensure maintenance and development of the IT infrastructure
•Build an effective organization to provide proper level of support to IS team & end users
•Ensure effective support by defining & monitoring internal SLAs and KPIs
•Coordinate & implement infrastructures or systems in compliance with standards and SLAs
•Contribute to projects to deploy / enhance solutions & procedures together with other IS/IT teams
•Contribute to the DAN’IS IT strategy
•Propose improvement actions & contribute to IT innovations
•Provide and permanently develop knowledge of infrastructure and systems, and ensure documentation for his/her field
【Key Competencies Required】
•Ability to adapt to change and lead / drive change
•Resilience, determination and flexibility
•Good communication / interpersonal skills
•Passion for excellence
•Project management skills
•Team management of outsourced resources (help desk and on-site-service)
•More than 5 years experience on IT customer support : client side, computer hardware and software, printers, help-desk, on-site-support
•Knowledge of computer setup, mastering technology and software distribution
•English : Business Level
•Japanese : Advanced Level
•Head of IT CBS Japan-Korea
•Mainly at Danone Japan HQ in Tokyo.
•Include Tatebayashi Factory in Japan.
•Some travels to Korea
Normal working hours 8:45-17:30
Holiday / Vacation
Company calendar will depend yearly on the number of Saturdays, Sundays and National Holidays.
*Year end holiday:December 29 to January 4
Please apply by sending your application from the "send in mail" button (or to firstname.lastname@example.org). Both English and Japanese CV and 履歴書 will be requested.
Thank you for your consideration and we will come back to you shortly.
We Look forward to meeting people which we can share our values and challenge together to achieve our ambitions.